If there was a 0 star that would be for them. Terrible experience. I’ve been renting 7 years in the UK but I’ve never seen an agency like that. At the start of the tenancy the property was in a really bad condition not cleaned at all. During the tenancy the kitchen roof in my property start leaking very bad. 4 months they didn’t fix it. Landlord never make any effort to repair or maintain the property. Also the letting agent never supply with letterbox key. Strongly recommend to stay away from this agency !!!

Our experience with Sales and Letting Angels was extremely disappointing due to their inadequate online communications and their maintenance staff repeatedly entering our premises without providing the required 24-hour notice. It has been frustrating and unprofessional. The letting agency's online communication was severely lacking. They were slow to respond, often leaving us waiting for days for a simple reply, if we received one at all. Their unresponsiveness made it difficult to address issues or get important information in a timely manner, they would say they’d ring/email back however we’d end up either in the office for answers or having to chase them up via telephone. It was an unacceptable level of service. Furthermore, men constantly just walked through our doors either doing routine checks, cleaning or doing general maintenance work. They consistently entered our property without giving us the legally mandated 24-hour notice, disregarding our right to privacy. This invasion of our personal space created a sense of unease and violated the trust we should have had in the agency's professionalism. 2 months into mistakenly renting again through this agency we are already having issues. Any amendments fees charged to tenants for changing a contract is legally not allowed and was banned in 2019. Despite the law, we were told we had to pay a £350 plus VAT to replace a tenant. They had told us we were not allowed to send any details of the new tenant until this was paid. Everything that was said Via email vs in office contradicted itself. After looking around on gov websites and speaking to citizens advice they confirmed this is against the law and any fees of this sort would be charged to the landlord not the tenants. 2 months of stress and financial difficulty to just be told by our landlords there is no fee for changing the contract. Ultimately, the agency has tried to scam us into paying this, beware and do your research before sending your money.

I do not even know where to begin with how we treated from Feb 22/23. The property wasn’t ready for our arrival and was dirty and unsanitary. Agency tried to push back the time whilst vans were loaded and waiting. Landlady pretended to be a cleaner on the day so she wouldn’t have to take ANY responsibility. Throughout the tenancy we had serious leaks and property damage from those leaks. The structure of the property was unsafe. Kitchen was falling apart. No running hot water in the downstairs toilet for months. Waited seven months for a back door key. Rotting decking which attracted rats. Moulding walls in the bathroom and the worst, rotting single glazing windows at the front of the property. Many didn’t even shut properly. But did the landlady or Sales and Lettings Angels fully support us in any of this? No. Just excuse after excuse. So much so that we eventually got the Council involved but should never have to come to that. I understand that the landlady wanted to undertake repairs herself however, if these aren’t done then surely the agency should step up and take some form responsibility. Both parties claimed they were both hard to get in contact with and it just wasn’t good enough. Then came the battle with getting our full deposit back through DPS. The amount of unanswered emails and messages showed how we were treated throughout but was still deducted £5 for a lightbulb. Wow In conclusion, PLEASE avoid this agency and their rogue landlords. It’ll cause so much stress. We had the year from hell whilst paying over £19k for the privilege. If you do decide to rent with them it’s so important to keep every message, email and record calls

The team in the office were helpful throughout our tennacy. They did have to be pestered occasionally to get a response. However, they were on the whole an alright letting agent. The deposit return process, however, is where we had major issues. Despite the check out report showing that the property was left in the same condition (in some places better) than when we moved in, our landlord still tried to claim over £400 from our deposit. After four months and being forced to go through the DPS appeal system (which I would recommend anyone with similar issues doing) we were thankfully able to get all our deposit returned to us. It is clear that some landlords represented by Lettings Angels will try and rip you off where possible. While I understand that the lettings angels team are not necessarily at fault for the greed of some their landlords, as they managed our property they ultimately foot the blame. I hope in future Lettings Angels choose only to represent landlords with morals and values who are not driven by money and greed. Sadly, I know that this is me being extremely naive and this company will likely never change. So beware! If you do choose a property managed by Lettings Angels take pictures of everything when you move in and out, and always go through the DPS appeal system. Even if you don't think you'll win.

Kelly and the team have been extremely professional and helpful in all of my dealings with Sales and Lettings Angels. As a first time landlord all processes and expectations were articulated in a clear way leaving no ambiguity which was extremely helpful. The managed service has been pain free and I'd happily recommend their services to anyone.

Scammed us for 4,000 pounds. First, they asked us for 2x more money than necessary and said they would issue a refund. Did not issue it until a week later. Another week passed by, and I still don't have my money back and my emails are being ignored. Not to mention they charged us £500 for a small miscommunication on the phone, even though I gave them the correct details in the email the day before. Additionally, they took another £200 of the money that was supposed to be refunded the week before to pay VAT, which I don't find fair as they were not even supposed to have this money anymore.

Awful experience, I'd suggest you to stay away from this agency. The agency workers will go any lenghts in order to give seemingly reasonable answers here but it's a sham. Such a bad review is a result of having been scammed, it's so easy for them to write a reasonable answer here where you can't even respond to it. They're so eager to take the money and will find any way to keep it without providing any service. Why bother actually renting the place when the money is already yours. Disgusting company, just read the bad reviews and realize it could've been you.

I recently bought a house that was being sold via Sales and Lettings Angels. From the moment I set foot through the door, Kane put me at ease, answering my questions honestly and reassuringly. Such a stark contrast from dealings I've had with other estate agents over the past few months! From putting in my offer to completion, and even beyond, Kane's communication has been exceptional. He's been happy to help every step of the way. I'd also like to mention the other staff, who were really friendly and helpful whenever I rang the office. Sales and Lettings Angels - I wish all estate agencies were like you! Thanks for everything :)

Disappointing service from Letting Angels. My son moved into a property 5 weeks ago but still has not received the keys to the house and his room. He was expected to borrow keys from flat mates and still cannot lock his room. He has been trying to address this with Kelly for nearly 4weeks no to no avail. Would certainly not recommen LA. Also, the front door lock has been broken for three weeks but the landlord is in no hurry to fix it.complacent

I've been delighted with the service given to me by Lettings Angels when managing my HMO property. It's never an easy task to manage an ageing property with several tenants but their service has always been first class. Thanks to Kelly and Kane for their hard work and perseverance in securing the sale of the property recently and thanks to Georgia in particular for securing tenants for my flat in the Bay in a short space of time and with the minimum of fuss.